Property Meld's vision is to radically improve how the property management industry handles property maintenance by offering intelligent maintenance. If you've ever had a maintenance issue at your housing rental, you know how much of a pain it can be to get it fixed quickly and reliably. It doesn't have to be this way.
We speak at conferences and on webcasts, we write and post blogs sharing how passionate we are about solving the maintenance headache. We have invented a platform that is changing the industry and redefining how maintenance is solved.
We have made a major impact in the past six years on both the industry and the tech start-up space, proven by our year over year growth. Our team has grown from three employees in 2016 to starting 2020 with 37 employees. This has been accomplished by the strength of our product, our unique personality, our obsession to solve our customer’s problem, and our insanely talented team members.
As we continue to scale and grow the company, we are focused and intentional about creating opportunities that will continue to bring strength to our product and drive us all towards Property Meld’s mission:
“Delivering a positive maintenance experience, while intelligently improving efficiency and oversight.”
We are continuing this growth by opening a Customer Success Manager role to own our customer experience from onboarding and implementation, through to training, education, support, and software updates.
The Impact of the Job and Work
At its core, the Customer Success Manager's job is to ensure the experience of our customers in Property Meld is a positive experience by providing guidance, training, implementation, and support.
The Customer Success Manager (CSM) will be chiefly responsible for driving post-sales customer adoption and success in Property Meld, with the ultimate goal of customer retention. This individual should be comfortable at consulting with a tenured audience and have a strong understanding of their business objectives.
The Customer Success Manager role is for someone who has high attention to detail and enjoys providing a thorough problem-solving experience. Someone who enjoys multidimensional communication. Someone who enjoys assisting in triaging and supporting complex challenges within our customer’s accounts and escalating issues to our software engineers.
By acting as the customer advocate to help drive change where necessary, Customer Success Managers will listen for product feedback, ensure support issues are resolved effectively, and act as the primary liaison to provide support and assistance to the customer throughout the duration of the business relationship.
A successful Customer Success Manager is an agile and quick learner, that acts with humility and implements feedback quickly. Additionally, Property Meld’s Customer Success Managers will be comfortable communicating areas of improvement on all levels for the overall improvement of a positive maintenance experience.
A Little About You
You are ready to roll up your sleeves to support our customers in the use of our product, ensuring a positive experience. You thrive in an environment where the customer is always top of mind, and every action is based on the impact. You are meticulous in your attention to detail and have a proven track record for identifying areas of improvement that would normally be missed.
You are experienced in business management, SaaS account management, customer service, or strategic consulting. You have a proven track record of successfully building customer relationships at multiple levels of an organization.
You are someone who is able to operate independently, and as part of a team. We value people who stand for what they believe in and challenge themselves and their team members to produce the highest results.
You’re committed to a high standard of integrity and work ethic throughout your workflows. Lastly, but not least, you bring a unique perspective and personality to the table.