🌟 Join Our Team: Senior Customer Success Manager 🌟

Who We Are

At Property Meld, we’re on a mission to radically improve property maintenance operations through intelligent maintenance solutions. If you’ve ever experienced the frustration of waiting on a rental repair, you know how inefficient the process can be. We believe it doesn’t have to be this way.

We’re looking for a Senior Customer Success Manager who thrives in a fast-paced, data-driven, and outcome-focused environment. This role is designed for a strategic thinker who can influence customer behavior, leverage analytics to drive business results and ensure customers maximize the value of our platform.

This is an in-office role at Property Meld HQ in Rapid City, South Dakota.

What You’ll Own & Influence

📊 Influence Business Outcomes & Drive Performance

✔️ Manage a Book of Business Representing ~$2M in Annual Recurring Revenue (ARR) – executing strategies to drive adoption, retention, and expansion.
✔️ Increase Product Utilization – Ensure customers adopt best practices, maximize efficiency, and drive measurable ROI.
✔️ Guide Customers to Operational Maturity – Move them from implementation to optimization by influencing decision-making, workflows, and internal processes.
✔️ Proactively Identify Risks & Opportunities – Use data insights to anticipate challenges, address churn risks, and create upsell opportunities.
✔️ Navigate High-Stakes Conversations – Confidently challenge assumptions, influence executive-level stakeholders, and drive action.
✔️ Improve Customer Performance – Ensure customers aren’t just using Property Meld—they’re winning with it.

Who You Are & What You Bring

🔹 Strategic & Data-Driven

You make decisions based on data, trends, and measurable impact.
You use metrics to influence customer adoption and revenue expansion.

🔹 Proven Experience Driving Business Outcomes

4+ years of experience in customer success, revenue operations, or strategic consulting.
Managed a book of business of at least $2M ARR, driving adoption, retention, and expansion.
Track record of executing strategies that reduce churn and increase customer lifetime value (LTV).

🔹 High-Level Influence & Persuasion

You own the narrative—guiding customers through ambiguity and influencing them to take action.
You can present data-backed insights, handle objections, and drive alignment at the executive level.

🔹 Ability to Execute in a Fast-Paced, Scaling Environment

You thrive in high-growth, high-accountability settings with shifting priorities.
You can pivot quickly, adapt strategies, and push through obstacles.

🔹 Sales & Growth Mindset

You identify opportunities for upsells, expansions, and contract renewals.
You understand how customer retention ties directly to business revenue and work proactively to influence it.

Why You’ll Love It Here

💰 Compensation:

On-target earnings of $85,000-$118,000 annually (base + bonus structure).

💙 Benefits & Perks:

Healthcare through Wellmark Blue Cross Blue Shield
Dental & Vision through Beam
$25,000 Life Insurance Policy sponsored by Property Meld
Two Weeks PTO annually, allotted upon hire
One Week Meld Cares PTO for volunteering and giving back

🏔️ Love Where You Live:

Rapid City, SD offers 16+ national & state parks, vast forests, and historical sites
Thriving outdoor recreation & close-knit, collaborative community

🤝 Trust in the Workplace:

We foster a culture of trust & accountability, allowing Melders to do their best work
Organic collaboration across teams fuels our innovation and success

Are You Ready For the Challenge? Join us on our mission to redefine property maintenance operations!! 🚀 🚀 🚀